Effective Date: 1 October 2023
At MISHU (hereinafter referred to as “MISHU”, “we”, “us” or “our”), we highly value the trust of our customers, including you, place in us. To honour that trust, we have crafted this Refund Policy (“Policy”) to ensure transparency in the refund process and complete satisfaction of our customers.
1.1. In the event you purchase a company incorporation/LLP registration package with MISHU but change your mind before or after we submit your company/LLP details to the Companies Commission of Malaysia (‘CCM’), we will refund to you all the money paid to us (after deducting any fees paid to the CCM or other government authorities, if applicable), subject to you providing written notice to us within thirty (30) days from the date of payment of the fees to us.
1.2. If your company incorporation/LLP registration application (“Application”) is rejected by the CCM and you choose to continue with the Application process, you will not be entitled to a refund of any money paid to us for the company incorporation/LLP registration service. We will continue assisting you until your company/LLP is successfully incorporated/registered.
1.3. If, on the other hand, you decide not to proceed with the Application following rejection by the CCM, we will refund fifty per cent (50%) of the professional fees for the company incorporation/LLP registration service.
1.4. If your request for the company incorporation/LLP registration service has been rejected or declined by us due to your failure to pass or complete our Know Your Client (KYC) procedures, we will refund fifty per cent (50%) of the professional fees for the company incorporation/LLP registration service.
1.5. In relation to the services other than the company incorporation/LLP registration, the cancellation methods and refund terms are governed by the respective service specific terms and conditions entered into between you and us.
1.6. If you place an order for a product (such as company seals, share certificate, rubber stamp) or other miscellaneous services (such as the preparation of resolutions by our company secretary) and subsequently change your mind, we will refund to you all the money paid to us for the product or service, subject to you providing us with written notice within one (1) business day of your placing of the order and provided that we have not started working on your order or engaged a third party for its fulfilment. No refunds will be given in any other circumstances.
2. CASE-BY-CASE EVALUATION AND CONTACT INFORMATION
2.1. All refund requests must be made in writing to [email protected]. Each refund request will be individually evaluated and is subject to our approval.
2.2. Upon evaluation and approval, the refund terms outlined in Clause 1 above will generally be followed. However, we reserve the right to provide refunds on a case-by-case basis.
2.3. You hereby acknowledge and agree that MISHU’s decision for any refunds processed under this Policy shall be final and binding on you. .
3. REFUND PROCESS AND TIMING
3.1. Upon approval of your refund request by us, we will issue refund within fourteen (14) business days from the date of approval.
3.2. You acknowledge and agree that when the refund is issued to your payment method, our issuance of a refund receipt serves only as a confirmation that we have initiated the refund to the payment method chosen by you and communicated to us.
3.3. We have no control over the timing of when the refund will be credited to your payment method. You further acknowledge and agree that the payment provider and/or the issuing bank associated with your payment method determine and regulate the timeframes for processing the refund.
4. CHANGES TO THE POLICY
4.1. We reserve the right to modify, amend, vary, change, replace and/or update this Policy at any time as we deem fit, without prior notice to you.