Effective Date: 1 October 2023

Updated as of: 26 March 2025

At MISHU (hereinafter referred to as “MISHU”, “we”, “us” or “our”), we highly value the trust of our customers, including you, place in us. To honour that trust, we have crafted this Refund Policy (“Policy”) to ensure transparency in the refund process and complete satisfaction of our customers.

1. ELIGIBILITY 

1.1. In the event you purchase a company incorporation/LLP registration package with MISHU but change your mind before or after we submit your company/LLP details to the Companies Commission of Malaysia (‘CCM’), we will refund to you all the money paid to us (after deducting any fees paid to the CCM or other government authorities, if applicable), subject to you providing written notice to us within thirty (30) days from the date of payment of the fees to us.

1.2. If your company incorporation/LLP registration application (“Application”) is rejected by the CCM and you choose to continue with the Application process, you will not be entitled to a refund of any money paid to us for the company incorporation/LLP registration service. We will continue assisting you until your company/LLP is successfully incorporated/registered.

1.3. If, on the other hand, you decide not to proceed with the Application following rejection by the CCM, we will refund fifty per cent (50%) of the professional fees for the company incorporation/LLP registration service.

1.4. If your request for the company incorporation/LLP registration service has been rejected or declined by us due to your failure to pass or complete our Know Your Client (KYC) procedures, we will refund fifty per cent (50%) of the professional fees for the company incorporation/LLP registration service.

1.5. In relation to the services other than the company incorporation/LLP registration, the cancellation methods and refund terms are governed by the respective service specific terms and conditions entered into between you and us.

1.6. Without prejudice to the clauses above, if you place an order for a product (such as company seals, share certificate, rubber stamp) or any of our services (such as the preparation of resolutions by our company secretary) and subsequently change your mind and intend to cancel the order, the refund will be subject to the following:

(a) If payment has been made but we have not commenced work (as defined below) on the service or the product:

• A full refund will be provided if the refund request is made within six (6) months from the date of payment.
• A fifty per cent (50%) refund will be provided if the request is made after six (6) months but before twelve (12) months from the date of payment.
• After twelve (12) months from the date of payment, no refund shall be provided. The service and/or the product shall be deemed completed, and any payment made shall be considered non-refundable. We shall have no further obligation to deliver any part of the service and/or the product.

(b) If payment has been made and we have already commenced work (as defined below) on the service or the product:

• If the refund request is made within six (6) months from the date of payment, a maximum refund of fifty per cent (50%) may be granted. The specific refund amount will be determined at our discretion, considering the extent of work completed and other relevant factors.
• If the refund request is made after six (6) months from the date of payment, no refund shall be provided. The service and/or the product shall be deemed completed, and any payment made shall be considered non-refundable. We shall have no further obligation to deliver any part of the service and/or the product.

1.7 For the purposes of Clause 1.6, “commenced work” means the initiation of any activity by us in connection with fulfilling the service or product you have ordered. This includes, but is not limited to, beginning to prepare any draft or template, engaging in communication or clarification with you or third parties regarding the service or product, initiating internal processing or allocation of resources, making administrative preparations, or taking any preliminary step that contributes towards the completion of the service or product.

2. CASE-BY-CASE EVALUATION AND CONTACT INFORMATION 

3. REFUND PROCESS AND TIMING 

3.1. Upon approval of your refund request by us, we will issue refund within fourteen (14) business days from the date of approval.

3.2. You acknowledge and agree that when the refund is issued to your payment method, our issuance of a refund receipt serves only as a confirmation that we have initiated the refund to the payment method chosen by you and communicated to us.

3.3. We have no control over the timing of when the refund will be credited to your payment method. You further acknowledge and agree that the payment provider and/or the issuing bank associated with your payment method determine and regulate the timeframes for processing the refund.

4. CHANGES TO THE POLICY

4.1. We reserve the right to modify, amend, vary, change, replace and/or update this Policy at any time as we deem fit, without prior notice to you.