Effective Date: 1 March 2024

At MISHU (hereinafter referred to as “MISHU”, “we”, “us” or “our”), we highly value the trust our customers, including you, place in us. To honour that trust, we have crafted this AI Chat Agent Policy (“Policy”) to ensure transparency and satisfaction of our customers.  

INTRODUCTION

MISHU’s AI Chat Agent is designed to assist you with inquiries about our products and services. Our AI Chat Agent, named Maya, leverages artificial intelligence to provide immediate responses to your questions, enhancing your experience with our brand. This policy outlines the use of Maya, the nature of the interactions, and our approach to data privacy and accuracy.

DISCLAIMER ON INFORMATION ACCURACY 

Maya, our AI Chat Agent, is constantly evolving through interactions and is designed to provide accurate and helpful information based on the knowledge it has been trained on. However, due to the nature of AI learning and the complexities of language processing, there may be occasions where Maya’s responses are not entirely accurate. We encourage users to verify the information provided by Maya, especially for critical decisions, and to reach out to our human customer service team for clarification or further assistance.

Ultimately, while Maya aims to provide preliminary assistance, the final advice, recommendations, and conclusions reached through formal engagement with our human colleagues will serve as the foundation of a legally binding relationship. We highly recommend leveraging these direct interactions for detailed, tailored advice that fully considers your specific circumstances and needs. The interactions with Maya should be viewed as initial guidance, with any formal agreements or commitments established through direct and documented communications with our team.

DATA USE AND TRAINING

Interactions with Maya are utilised to improve her accuracy, responsiveness, and overall user experience. The data collected during these interactions may include the questions asked, the responses given, and non-identifiable metadata related to the chat session. This data is invaluable for training purposes, allowing Maya to learn and adapt over time.

PRIVACY AND DATA PROTECTION 

MISHU is committed to protecting your privacy and ensuring the security of your data. The information collected through our AI Chat Agent is processed in accordance with our Privacy Policy, which provides detailed information on how we handle, store, and use personal data. We implement robust security measures to protect against unauthorized access, alteration, disclosure, or destruction of personal information.

USER CONSENT 

By using Maya, you acknowledge and consent to the use of your data as described in this policy and our Privacy Policy. If you do not agree with these terms, you may choose not to use our AI Chat Agent and instead seek assistance through alternative communication channels provided by MISHU..

CHANGES TO THE POLICY

By using Maya, you acknowledge and consent to the use of your data as described in this policy and our Privacy Policy. If you do not agree with these terms, you may choose not to use our AI Chat Agent and instead seek assistance through alternative communication channels provided by MISHU. 

CONTACT US 

If you have any questions about this policy or our AI Chat Agent, please contact us at [email protected].